Multiple Choice
Molly has had repeated positive experiences with her local coffee shop. They suggest new flavors, call her by her first name, and donate to a local charity that Molly supports. Molly's experiences, as a result, contribute to the firm's CRM
A) organizational culture.
B) customer cost.
C) value equation.
D) customer satisfaction.
Correct Answer:
Verified
Correct Answer:
Verified
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