Gwen, a Manager at Exude Apparel Inc

Multiple Choice

Gwen, a manager at Exude Apparel Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, in which of the following ways should Gwen handle the second request?

A) She should ignore the second request.
B) She should write the second response using the inductive approach.
C) She should place the refusal in the first sentence of her second response.
D) She should resend the first response.