Multiple Choice
In the context of the inductive outline used in delivering bad-news messages, the introductory paragraph of a bad-news message should:
A) state the bad news directly followed by a discussion of reasons.
B) let the audience know what the message is about without stating the obvious.
C) lead the audience to expect good news.
D) include a counterproposal or "silver lining" idea.
Correct Answer:

Verified
Correct Answer:
Verified
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