Multiple Choice
Which of the following should be followed when writing a bad-news statement?
A) The bad-news statement should be included in the opening paragraph.
B) The bad-news statement should never subordinate the refusal.
C) The bad-news statement should always be presented indirectly.
D) The bad-news statement should be written in passive voice.
Correct Answer:
Verified
Correct Answer:
Verified
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