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Janelle, a Medical Assistant, Was Hired at an Outpatient Medical

Question 54

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Janelle, a medical assistant, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle an email. Edit the email to make it a good example of constructive criticism.

"I just want you to know how angry I am to find an error on Mr. Smith's record yesterday. How can you be so careless about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I have fixed the error, but if this ever happens again, you may lose your job."

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