Smith Recently Purchased a DVD Player That Caused Problems While

Multiple Choice

Smith recently purchased a DVD player that caused problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.

A) persuasive claim
B) form message
C) routine claim
D) adjustment message