You Are Writing a Recommendation Report About How to Improve

Multiple Choice

You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online employee training system called Star Service would be helpful. Employees would log on to Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where in your report should you mention your recommendation to purchase access to Star Service?

A) in the executive summary
B) in an appendix
C) in the back matter
D) in the results sections