Question 1

Low job involvement and low organizational commitment are

Accepted Answer

A)   essentially the same thing.
B)   examples of psychological withdrawal.
C)   examples of physical withdrawal that are related to job dissatisfaction.
D)   examples of behavior change.
E)   examples of physiological withdrawal. B

Question 2

Which aspect of satisfaction is among those emphasized by the Job Descriptive Index?

Accepted Answer

A)   outplacements
B)   promotions
C)   skills
D)   customers
E)   qualifications B

Question 3

Matt is employed as a supervisor at Total Charge Industries. However, he gets fired from his job when he refuses to break local laws and discharge harmful chemicals from the company's production facility into a nearby river. Matt files a wrongful discharge suit Total Charge Industries. Which exception to the employment-at-will doctrine is Matt likely to choose when filing his suit?

Accepted Answer

A)   affirmative action
B)   reverse discrimination
C)   implied contract
D)   information seizure
E)   public policy E

Question 4

Trace, a neutral party outside of Integrated Inc., is helping simplify a conflict between two technical teams of the company. Though Trace's solution has no binding power, both teams decided to accept his solution. This is an example of

Accepted Answer

A)   mediation.
B)   arbitration.
C)   open-door policy.
D)   progressive discipline.
E)   fair representation.

Question 5

If an employee disputes policies on the grounds that they violate state and federal laws, he or she can go outside the organization for help to file a lawsuit.

Accepted Answer

A) True 
 B)False

Question 6

The top management at Lion Manufacturers decides to search its employees on the job. However, Rajat, Lion's HR manager, believes that it could generate privacy issues. Which condition would strengthen Rajat's belief and maximize the likelihood of a lawsuit?

Accepted Answer

A)   if the search is done after asking for the employees' consent
B)   if the search policy is publicized and applied and carried out consistently
C)   if the search includes random legal and permissible searches of desks, lockers, and toolboxes
D)   if the search is a random check, and it is clarified that no one has been accused of misdeeds
E)   if the search involves communications, such as e-mails, that are searched without probable cause

Question 7

________ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

Accepted Answer

A)   Mock interviews
B)   Job Descriptive Indices
C)   Pay satisfaction questionnaires
D)   Exit interviews
E)   Summary dismissals

Question 8

Open-door policy, peer review, and mediation are methods of

Accepted Answer

A)   the strategy decision-making process.
B)   alternative dispute resolution.
C)   collective bargaining.
D)   a fair representation policy.
E)   performance appraisal.

Question 9

After an organization downsizes, it may expect much of its remaining employees. This high expectation and demand occur in a state of role ________ for the employees.

Accepted Answer

A)   autonomy
B)   carve-out
C)   underload
D)   distance
E)   overload

Question 10

Outcome fairness involves the ends of a discipline process, while procedural and interactional justice focus on the means to those ends.

Accepted Answer

A) True 
 B)False

Question 11

Ricky reprimanded five of his employees for coming to work drunk after a lunch outing. The next week, Ricky fired another employee for being drunk at work. The employees under Ricky can conclude a lack of ________ in dealing with employees being drunk at work.

Accepted Answer

A)   benchmarking
B)   outcome fairness
C)   summary dismissal
D)   downsizing
E)   onboarding

Question 12

Historically, if an organization and employee do not have a specific employment contract, the employer or employee may not require a specific time to end the employment relationship. This is referred to as the ________ doctrine.

Accepted Answer

A)   force majeure
B)   laissez-faire
C)   employment-at-will
D)   due process
E)   implied in fact

Question 13

Just Right Construction Company has a system of progressive discipline. Even so, in which situation would it be appropriate for the company to follow a stricter policy and dismiss an employee after a first offense?

Accepted Answer

A)   A welder ignored safety procedures and started a fire that caused serious damage.
B)   The last employee to leave a production area forgot to turn off a hot stove.
C)   An employee's work quality had been declining for a couple of weeks.
D)   A manager was late to work twice, setting a bad example.
E)   A supervisor told a joke that some employees considered offensive.

Question 14

The ________ is a process of formally identifying expectations associated with a role.

Accepted Answer

A)   role playing method
B)   role analysis technique
C)   role carve-out
D)   role enrichment
E)   role overload

Question 15

Which type of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?

Accepted Answer

A)   mediation
B)   behavioral modeling
C)   open-door policy
D)   fair representation
E)   peer review system

Question 16

When in situations they dislike, employees with positive core self-evaluation tend to

Accepted Answer

A)   experience high job dissatisfaction.
B)   blame other people for their problems.
C)   seek change in socially acceptable ways.
D)   act aggressively toward others.
E)   experience feelings of anger, guilt, and nervousness more than others.

Question 17

What are involuntary and voluntary turnover?

Accepted Answer

The answer of What are involuntary and voluntary turnover?...

Question 18

Which of the following best defines job withdrawal?

Accepted Answer

A)   It is the loss of jobs within an organization due to adverse economic forces.
B)   It is a set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.
C)   It is the retracting of a job offer following the results of a pre-employment physical examination.
D)   It is a psychological state employees experience upon a job dismissal or retirement.
E)   It is the retraction of an employment offer following failure to join on an agreed date.

Question 19

Which situation is an example of a voluntary turnover?

Accepted Answer

A)   Nora, a supervisor at GreenLeaf LLC, is demoted from her current position.
B)   Kevin, a manager at Exotic Travel Co., is suspended for a month due to drug use.
C)   Lila, an employee at Architect International, is about to resign her job to start her own business.
D)   Cody, a trainee at PublicWorks Inc., is reprimanded for arriving late at work every day.
E)   Claire, an employee at Alpha Corp., is transferred to another city for career growth.

Question 20

What is job satisfaction?

Accepted Answer

The answer of What is job satisfaction?...

Exam 11: Separating and Retaining Employees