Question 1

Which of the following balanced scorecard perspectives focuses on shareholder's interests?

Accepted Answer

A) Financial 
B) Customer 
C) Internal Business Process 
D) Learning and growth

Question 2

The ABC Manufacturing Company collected the following information (in days): What is the manufacturing cycle efficiency?

Accepted Answer

A) 87.5% 
B) 63.6% 
C) 62.2% 
D) 42.9%

Question 3

Which of the following balanced scorecard perspectives focuses on customer service issues?

Accepted Answer

A) Financial 
B) Customer 
C) Internal Business Process 
D) Learning and growth

Question 4

In general,all managers in a given organization are responsible for the same things and should be evaluated using the same financial and nonfinancial measures.

Accepted Answer

A) True 
 B)False

Question 5

In general,the use of multiple measures to evaluate performance is better than the use of a single performance measure.

Accepted Answer

A) True 
 B)False

Question 6

What is the difference between continuous improvement and benchmarking?

Accepted Answer

The answer of What is the difference between continuous improvement...

Question 7

The Albertville Co has the following information for last year The partial productivity for material is

Accepted Answer

A) 1.136 
B) 0.288 
C) 0.263 
D) 3.802

Question 8

A business model is a description of how different levels and employees in the organization must perform for the organization to achieve its goals and objectives.

Accepted Answer

A) True 
 B)False

Question 9

The number of defective units is an example of a subjective performance measure.

Accepted Answer

A) True 
 B)False

Question 10

The primary objective of benchmarking is to evaluate performance of an activity,operation,or organization relative to the performance by other companies.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following nonfinancial measures would not be used to evaluate a middle manager's performance?

Accepted Answer

A) Frequency of meeting customer delivery requirements. 
B) Amount of unwanted employee turnover. 
C) Success in dealing with suppliers. 
D) Fulfilling responsibilities to company shareholders.

Question 12

Palo Products has provided the following information for last year: The total factor productivity measure is:

Accepted Answer

A) 1.25 
B) 1.60 
C) 15.63 
D) 1.17

Question 13

Manufacturing cycle efficiency is computed by dividing process time by

Accepted Answer

A) moving time + storage time. 
B) storage time + inspection time. 
C) moving time + storage time + inspection time. 
D) process time + inspection time + moving time. 
E) process time + moving time + storage time + inspection time.

Question 14

In general,a balanced scorecard is used to evaluate an organization's performance using

Accepted Answer

A) standard costs and variance analysis. 
B) multiple financial and nonfinancial measures. 
C) financial statements and ratio analysis. 
D) the Board of Director's audit committee.

Question 15

The Lutsen Machining Co has the following information for last year The partial productivity for labor is

Accepted Answer

A) 2.800 
B) 2.000 
C) 0.526 
D) 0.500

Question 16

In the balanced scorecard,the internal business process perspective addresses which of the following questions?

Accepted Answer

A) "To achieve our mission,how will we sustain our ability to change and improve?" 
B) "To succeed financially,how should we appear to our shareholders?" 
C) "To satisfy our shareholders and customers,in what business process must we excel?" 
D) "To achieve our mission,how should we appear to our customers?"

Question 17

Which of the following is not a partial productivity measure?

Accepted Answer

A) tons output/tons of material used 
B) sales value/total cost 
C) gallons output/direct labor hour 
D) units produced/machine hour

Question 18

The concept of a balanced scorecard is to measure how well the organization is doing from the view of employees,suppliers,customers,business partners,and the community,as well as the shareholders.

Accepted Answer

A) True 
 B)False

Question 19

The Pepin Company collected the following information (in days): What is the manufacturing cycle time?

Accepted Answer

A) 10 days 
B) 31 days 
C) 28 days 
D) 22 days

Question 20

A business model attempts to minimize problems associated with

Accepted Answer

A) decentralization. 
B) divisional autonomy. 
C) goal congruence. 
D) maximizing profits.

Exam 18: Nonfinancial and Multiple Measures of Performance

Which of the following balanced scorecard perspectives focuses on shareholder's interests?

The ABC Manufacturing Company collected the following information (in days) : What is the manufacturing cycle efficiency?

Which of the following balanced scorecard perspectives focuses on customer service issues?

In general,all managers in a given organization are responsible for the same things and should be evaluated using the same financial and nonfinancial measures.

In general,the use of multiple measures to evaluate performance is better than the use of a single performance measure.

What is the difference between continuous improvement and benchmarking?

The Albertville Co has the following information for last year The partial productivity for material is

A business model is a description of how different levels and employees in the organization must perform for the organization to achieve its goals and objectives.

The number of defective units is an example of a subjective performance measure.

The primary objective of benchmarking is to evaluate performance of an activity,operation,or organization relative to the performance by other companies.

Which of the following nonfinancial measures would not be used to evaluate a middle manager's performance?

Palo Products has provided the following information for last year: The total factor productivity measure is:

Manufacturing cycle efficiency is computed by dividing process time by

In general,a balanced scorecard is used to evaluate an organization's performance using

The Lutsen Machining Co has the following information for last year The partial productivity for labor is

In the balanced scorecard,the internal business process perspective addresses which of the following questions?

Which of the following is not a partial productivity measure?

The concept of a balanced scorecard is to measure how well the organization is doing from the view of employees,suppliers,customers,business partners,and the community,as well as the shareholders.

The Pepin Company collected the following information (in days) : What is the manufacturing cycle time?

A business model attempts to minimize problems associated with