Question 1

The Pepin Company collected the following information (in days): What is the manufacturing cycle efficiency?

Accepted Answer

A)  28.6%
B)  64.5%
C)  71.4%
D)  90.9% B

Question 2

A balanced scorecard is a set of

Accepted Answer

A)  performance measures.
B)  financial statements.
C)  budget schedules.
D)  annual reports. A

Question 3

The Brindle Milling Co has the following information for last year The partial productivity for materials is

Accepted Answer

A)  0.12
B)  1.31
C)  8.33
D)  15.75 A

Question 4

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate

Accepted Answer

A)  internal processes.
B)  external processes.
C)  benchmark processes.
D)  continuous improvement processes.

Question 5

Partial factor productivity is the ratio of the value of output to the value of all key inputs.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following performance measures would be used to evaluate the personnel department performance?

Accepted Answer

A)  Number of product recalls
B)  Percentage of late deliveries
C)  Number of requests for transfers
D)  Length of time to fill vacant positions

Question 7

Which of the following is not a difficulty in implementing nonfinancial performance measurement systems?

Accepted Answer

A)  Fixation on financial measures.
B)  Reliability of the nonfinancial measures.
C)  Nonfinancial measures decrease goal congruence.
D)  Lack of correlation between nonfinancial measures and financial results.

Question 8

Employee involvement is important in an effective performance measurement system because it

Accepted Answer

A)  increases the employee's commitment to the organization and its objectives.
B)  decreases the employee's reliance on financial performance measures.
C)  increases the likelihood that goal congruence problems will occur.
D)  decreases the chances of an unfavorable manufacturing cycle time.

Question 9

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.

Accepted Answer

A) True 
 B)False

Question 10

Wetter Co.has provided the following information for last year: The total material cost (rounded)is:

Accepted Answer

A)  $293,325
B)  $582,500
C)  $300,021
D)  $200,000

Question 11

An objective performance measure is one where

Accepted Answer

A)  different people will agree as to the appropriateness of a measure.
B)  different people will agree as to the method to calculate the measure.
C)  different managers will calculate a measure differently.
D)  different managers will view the facts and come to different conclusion.

Question 12

In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

Accepted Answer

A)  "To achieve our mission,how will we sustain our ability to change and improve?"
B)  "To succeed financially,how should we appear to our shareholders?"
C)  "To satisfy our shareholders and customers,in what business process must we excel?"
D)  "To achieve our mission,how should we appear to our customers?"

Question 13

Brimson Forging Co.has provided the following information for last year: The total factor productivity measure is:

Accepted Answer

A)  $480,000
B)  $375,000
C)  1.28
D)  0.78

Question 14

In the balanced scorecard,the financial perspective addresses which of the following questions?

Accepted Answer

A)  "To achieve our mission,how will we sustain our ability to change and improve?"
B)  "To succeed financially,how should we appear to our shareholders?"
C)  "To satisfy our shareholders and customers,in what business process must we excel?"
D)  "To achieve our mission,how should we appear to our customers?"

Question 15

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is (are)false regarding financial measures? (A)In general,the use of multiple measures to evaluate performance is better than that use of a single performance measure.
(B)Managers evaluated using multiple measures will most likely act differently than managers evaluated using single measures.

Accepted Answer

A)  Only A is false.
B)  Only B is false.
C)  Both A and B are false.
D)  Neither A nor B is false.

Question 17

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

Accepted Answer

A)  $150,000
B)  $312,000
C)  1.154
D)  0.832

Question 18

The Cascade Machining Co has the following information for last year The partial productivity for labor is

Accepted Answer

A)  12.500
B)  2.000
C)  0.500
D)  0.120

Question 19

The Albertville Co has the following information for last year The partial productivity for labor is

Accepted Answer

A)  0.097
B)  0.256
C)  3.906
D)  10.313

Question 20

Which of the following is typically not considered an objective of quality control?

Accepted Answer

A)  reduce costs associated with customer complaints
B)  reduce costs of honoring product or service warranty
C)  increase customer satisfaction with product or service
D)  increase the number of deliveries made when promised

Exam 18: Nonfinancial and Multiple Measures of Performance

The Pepin Company collected the following information (in days) : What is the manufacturing cycle efficiency?

A balanced scorecard is a set of

The Brindle Milling Co has the following information for last year The partial productivity for materials is

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate

Partial factor productivity is the ratio of the value of output to the value of all key inputs.

Which of the following performance measures would be used to evaluate the personnel department performance?

Which of the following is not a difficulty in implementing nonfinancial performance measurement systems?

Employee involvement is important in an effective performance measurement system because it

Continuous improvement involves the search for and implementation of the best way to do something as practiced by other organizations or in other parts of one's own organization.

Wetter Co.has provided the following information for last year: The total material cost (rounded) is:

An objective performance measure is one where

In the balanced scorecard,the learning and growth perspective addresses which of the following questions?

Brimson Forging Co.has provided the following information for last year: The total factor productivity measure is:

In the balanced scorecard,the financial perspective addresses which of the following questions?

One question that an organization's mission statement should answer is how the organization will evaluate its performance relative to its competitors.

Paro Products Co.has provided the following information for last year: The total factor productivity measure is:

The Cascade Machining Co has the following information for last year The partial productivity for labor is

The Albertville Co has the following information for last year The partial productivity for labor is

Which of the following is typically not considered an objective of quality control?