Multiple Choice
Which of the following is not correct with regard to ending a call?
A) Closing the conversation with some form of "goodbye"
B) Hanging up before the caller
C) Discouraging inappropriate chatting
D) Thanking the person for calling
Correct Answer:
Verified
Correct Answer:
Verified
Q17: The medical assistant may help an angry
Q18: Active listening involves<br>A) giving the same attention
Q19: Placing and receiving personal calls should be
Q20: Which of the following best describes the
Q21: The medical assistant should always ask permission
Q23: Answering services usually provide a(n) _ to
Q24: Managed care organizations usually require a referral
Q25: When a patient calls with a complaint<br>A)
Q26: Enunciation is<br>A) the choice of words.<br>B) the
Q27: If a caller refuses to identify himself