Multiple Choice
The medical assistant may help an angry caller to calm down by
A) speaking in a lower tone of voice.
B) getting angry in return.
C) passing the situation off to the office manager immediately.
D) calling the physician into the situation.
Correct Answer:
Verified
Correct Answer:
Verified
Q12: The guidelines for medical confidentiality apply equally
Q13: Which of the following are common sources
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Q15: Which of the following is essential to
Q16: Which of the following greetings is recommended
Q18: Active listening involves<br>A) giving the same attention
Q19: Placing and receiving personal calls should be
Q20: Which of the following best describes the
Q21: The medical assistant should always ask permission
Q22: Which of the following is not correct