Question 1

Which of the following is NOT an environmental condition that is related to performance?

Accepted Answer

A) job characteristics 
B) locus of control 
C) constraints 
D) incentive systems

Question 2

Individuals who are ___________ have higher levels of motivation than those who are ___________.

Accepted Answer

A) internals; externals 
B) externals; internals 
C) agreeable; conscientious 
D) conscientious; agreeable

Question 3

A new incentive system was put into effect at New Millennium Enterprises six months ago,however it has not increased productivity of the employees.Which of the following would be LEAST likely to account for its ineffectiveness?

Accepted Answer

A) The employees are already working at their maximum. 
B) Employees do not value the incentive. 
C) A major piece of equipment has been on the fritz off and on and has backlogged order processing. 
D) Employees are underpaid.

Question 4

According to job characteristics theory,people who are _________ in growth need strength (GNS)will respond well to jobs with a high motivation potential score (MPS).

Accepted Answer

A) low 
B) moderate 
C) high 
D) either very low or very high

Question 5

Which of the following is NOT an example of counterproductive behavior mentioned in the text?

Accepted Answer

A) Aggression 
B) Sabotage 
C) Whistleblowing 
D) Theft

Question 6

A major issue for computer-human interaction is:

Accepted Answer

A) designing controls that are recognizable by touch. 
B) the communication between human and machine. 
C) establishing a comfortable work space. 
D) preventing boredom

Question 7

I am punctual,I assist supervisors with their work,I give advanced notice if unable to come to work,and I make innovative suggestions to improve my department.My supervisor is likely to rate me high on

Accepted Answer

A) CWB. 
B) OCP. 
C) OCB. 
D) KSAO.

Question 8

Successful executives must be able to face defeat without getting anxious,depressed,angry,or worried.Which dimension of the "Big Five" is most relevant to these responses?

Accepted Answer

A) Emotional stability 
B) Conscientiousness 
C) Extraversion 
D) Openness to experience

Question 9

Research by Peters and O'Connor (1980)identified eight areas of organizational constraints,NOT including

Accepted Answer

A) A lack of job-related information. 
B) A lack of budgetary support. 
C) A lack of time. 
D) Lack of government support.

Question 10

The field of is concerned with the interface between people and the physical environment.

Accepted Answer

A) Human Factors 
B) I/O Psychology 
C) Motivation Potential Psychology 
D) Organizational Citizenship Behavior

Question 11

Which of the following are more likely to be absent?

Accepted Answer

A) Men 
B) Women 
C) older employees 
D) younger employees

Question 12

What is another name for ergonomics?

Accepted Answer

A) Engineering psychology 
B) Computer psychology 
C) Computer-human interaction 
D) Mental model

Question 13

Which of the following terms reflects going beyond the formal requirements of the job?

Accepted Answer

A) Organizational citizenship behavior 
B) Mental model similarity 
C) Motivational potential 
D) Cooperative work

Question 14

Stan continually knowingly ignores warning signals on a piece of equipment and removes the material to fix the equipment.Which type of counterproductive behavior is Stan displaying?

Accepted Answer

A) Aggression 
B) Sabotage 
C) Theft 
D) Frustration

Question 15

A person who knows how to drive an automobile has an understanding of the operations of the automobile.What is the understanding called?

Accepted Answer

A) a mental model 
B) a system design 
C) a human factor perspective 
D) a computer-human interaction

Question 16

The introduction of technology in manufacturing has been associated with worker

Accepted Answer

A) boredom. 
B) job dissatisfaction. 
C) poor emotional wellbeing. 
D) All of the above

Question 17

Which is not one of the "Big Five"?

Accepted Answer

A) Emotional stability 
B) Conscientiousness 
C) Openness to experience 
D) Cognitive ability

Question 18

Good job performance requires

Accepted Answer

A) appropriate levels of worker ability. 
B) appropriate levels of worker motivation. 
C) a lack of organizational constraints. 
D) all of the above

Question 19

According to job characteristics theory,if Bill experienced high skill variety,high task identity,high task significance,and high feedback,but has absolutely no autonomy on his job,we can expect that his motivational potential score would be:

Accepted Answer

A) High 
B) Low 
C) 0 
D) not able to be calculated,given the limited information provided

Question 20

The heater and AC controls are together in your car.This is due to which principle of control design?

Accepted Answer

A) They should be grouped logically. 
B) Important controls should be recognizable by touch. 
C) They should give feedback when they're used. 
D) The direction they are moved should be logical.

Exam 10: Productive and Counterproductive Employee Behavior