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    Exam 12: Deliver the Customer Experience: Goods and Services Via Bricks and Clicks
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    Service ________ Means That a Service Can Only Take Place
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Service ________ Means That a Service Can Only Take Place

Question 8

Question 8

Multiple Choice

Service ________ means that a service can only take place at the time the service provider performs it on either the customer or the customer's possessions.


A) inseparability
B) personalization
C) variability
D) intangibility
E) creativity

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