Question 1

List THREE of the statistical tools of Six Sigma.

Accepted Answer

Flow diagrams
Check sheets
Pareto charts
Cause and effect diagrams
Control charts

Question 2

Lean production and Six Sigma quality are essentially two terms that mean the same thing.

Accepted Answer

A) True 
 B)False  False

Question 3

Six Sigma is a quality improvement concept developed by Motorola.

Accepted Answer

A) True 
 B)False  True

Question 4

The term "lean production" essentially refers to the Toyota Production System in its entirety.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT one of the Seven Wastes?

Accepted Answer

A)   Excess inventories
B)   Environmental waste
C)   Waiting time
D)   Scrap and rework

Question 6

Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.

Accepted Answer

A) True 
 B)False

Question 7

Successful supply chains evolve through stages; the following stage is characterized by an emphasis on cost reduction:

Accepted Answer

A)   Internally Focused
B)   Functional Integration
C)   Internal Integration
D)   External Integration

Question 8

Which of the following layouts is primarily designed to process parts,components,or jobs requiring the same or similar processing steps,saving duplication of equipment and labor:

Accepted Answer

A)   Work centers
B)   Production kanban
C)   Work-in-process
D)   Manufacturing Cells

Question 9

Lean production emphasizes all of the following EXCEPT:

Accepted Answer

A)   Continuous improvement
B)   Reduction of waste
C)   Synchronization of material flows
D)   Large batch sizes

Question 10

Discuss the linkages between lean production and environmental sustainability.

Accepted Answer

The answer of Discuss the linkages between lean production and...

Question 11

Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support.What are these cooperative coalitions called?

Accepted Answer

A)   Jidoka Networks
B)   Keiretsu Networks
C)   Kanban Networks
D)   Kaizen Networks

Question 12

One of the primary elements of lean is keiretsu relationships.

Accepted Answer

A) True 
 B)False

Question 13

Deming,Crosby,and Juran are all prominent quality professionals whose ideas were vital to Six Sigma.

Accepted Answer

A) True 
 B)False

Question 14

Efficient Consumer Response was initially developed in the 1990's for the following industry:

Accepted Answer

A)   Fashion
B)   Grocery
C)   Small Electronics
D)   Automobile

Question 15

Lean production systems are sometimes referred to as pull systems because demand from customers activates the production actions of the manufacturing facilities.In order for this demand to be communicated to everyone in the supply chain/manufacturing facility a signal must be passed from downstream processing centers to the upstream processing centers.This system of relaying signals is referred to as a:

Accepted Answer

A)   Kanban System
B)   Semaphore System
C)   Keiretsu Network
D)   TQM Network

Question 16

Statistical process control uses control charts to monitor the outputs of a process to identify variations due to assignable causes from variations due to common causes.

Accepted Answer

A) True 
 B)False

Question 17

Calculate the defects per million opportunities (DPMO)given the following:
Blake,owner of Blakester's T-shirt Shoppe,keeps track of customer complaints.For each T-shirt sold,there are four possible complaints: T-shirt shrinks,poor quality,design wears off,and doesn't fit right.Each week,Blake calculates the rate of T-shirt "defects" per total T-shirts sold,and then uses this information to determine his company's DPMO.During the past week,his company sold 1200 T-shirts.His company received 22 customer shrinkage complaints,16 poor quality complaints,12 design wears off complaints,8 doesn't fit right complaints.
Calculate his firm's DPMO.

Accepted Answer

A)   69,600
B)   0.193
C)   5.8 x 10-6
D)   12,083

Question 18

Provide an overview of the beliefs of each of the following quality professionals:
 W.E.Deming
 Philip Crosby
 Joseph Juran

Accepted Answer

The answer of Provide an overview of the beliefs of...

Question 19

The element of lean involving firms working with buyers and customers with the mutual goal of eliminating waste,improving speed,and improving quality is referred to as:

Accepted Answer

A)   Waste reduction
B)   Lean supply chain relationships
C)   Lean layouts
D)   Continuous improvement

Question 20

For a certain loaf of bread it was found that it measured 16 inches in length,4 inches in height,and 4 inches across,it was also found to weigh 1 pound; all of these measures can be considered attribute data.

Accepted Answer

A) True 
 B)False

Exam 8: Process Management: Lean and Six Sigma in the Supply Chain

List THREE of the statistical tools of Six Sigma.

Lean production and Six Sigma quality are essentially two terms that mean the same thing.

Six Sigma is a quality improvement concept developed by Motorola.

The term "lean production" essentially refers to the Toyota Production System in its entirety.

Which of the following is NOT one of the Seven Wastes?

Acceptance sampling is a statistical technique that enables a reject or accept decision to be made based on information obtained from a representative sample drawn from the population.

Successful supply chains evolve through stages; the following stage is characterized by an emphasis on cost reduction:

Which of the following layouts is primarily designed to process parts,components,or jobs requiring the same or similar processing steps,saving duplication of equipment and labor:

Lean production emphasizes all of the following EXCEPT:

Discuss the linkages between lean production and environmental sustainability.

Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support.What are these cooperative coalitions called?

One of the primary elements of lean is keiretsu relationships.

Deming,Crosby,and Juran are all prominent quality professionals whose ideas were vital to Six Sigma.

Efficient Consumer Response was initially developed in the 1990's for the following industry:

Statistical process control uses control charts to monitor the outputs of a process to identify variations due to assignable causes from variations due to common causes.

Provide an overview of the beliefs of each of the following quality professionals: W.E.Deming Philip Crosby Joseph Juran

The element of lean involving firms working with buyers and customers with the mutual goal of eliminating waste,improving speed,and improving quality is referred to as:

For a certain loaf of bread it was found that it measured 16 inches in length,4 inches in height,and 4 inches across,it was also found to weigh 1 pound; all of these measures can be considered attribute data.