Multiple Choice
The nurse manager is concerned about a family member's complaint regarding the professional behavior of a nurse on the unit. Which is the most effective method to address this issue?
A) Post a memo to the nursing staff about expected professional behavior.
B) Send an email to the nursing staff about expected professional behavior.
C) Address the complaint with the individual nurse in a telephone conversation.
D) Discuss the complaint with the individual nurse face-to-face.
Correct Answer:
Verified
Correct Answer:
Verified
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