Which Healthcare Situations Reflect the Philosophy of Quality Management as Designed

Multiple Choice

Which healthcare situations reflect the philosophy of quality management as designed by Deming? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

A) A nurse asks visitors to leave because it is after visiting hours.
B) At 2:00 p.m. the nurse orders a lunch tray for a client who has just been removed from nothing by mouth (NPO) status.
C) A nurse tells the manager that a housekeeper's work is not up to standards.
D) A nurse volunteers to take a Spanish language class to be able to communicate with clients.
E) A nurse who has not made a medication error in two years asks for a salary increase.