Question 1

Giving salespeople a commission is an example of an incentive system called

Accepted Answer

A) a piece-rate system. 
B) a productivity system. 
C) an effective system. 
D) a widget system.

Question 2

Of the "Big Five," which of the following was found to be the strongest correlate of job performance?

Accepted Answer

A) Emotional stability 
B) Conscientiousness 
C) Extraversion 
D) Openness to experience

Question 3

Which of the following traits has been shown to exert the strongest impact on overall performance?

Accepted Answer

A) Cognitive ability. 
B) Extraversion. 
C) Openness to change. 
D) Agreeableness.

Question 4

Purposely doing work incorrectly,withholding effort,and destroying organizational properties are examples of

Accepted Answer

A) CSCW. 
B) OCB. 
C) MPS. 
D) CWB.

Question 5

Which of the following is NOT one of the three primary factors that determine job performance?

Accepted Answer

A) ability 
B) constraints 
C) the Big Five traits 
D) motivation

Question 6

Which of the following are more likely to be absent?

Accepted Answer

A) Men 
B) Women 
C) older employees 
D) younger employees

Question 7

Which of the following is not considered one of the "Big Five" dimensions of personality?

Accepted Answer

A) Extraversion 
B) Intuitive 
C) Emotional Stability 
D) Conscientiousness

Question 8

According to Hackman and Oldham's job characteristics theory,task identity contributes to

Accepted Answer

A) experienced meaningfulness. 
B) experienced responsibility. 
C) knowledge of results. 
D) growth need strength.

Question 9

Doing what needs to be done and following the rules is an example of which category of OCB?

Accepted Answer

A) Altruism 
B) Compliance 
C) Withdrawal 
D) None of the above

Question 10

The focus of Human Factors psychology is the interaction between

Accepted Answer

A) humans and their behavior. 
B) people and their social environment. 
C) people and tools. 
D) information and technology.

Question 11

Assume Albert is frustrated at work.According to the text,which of the following will decrease the likelihood that Albert will engage in destructive behavior?

Accepted Answer

A) Albert is low on conscientiousness. 
B) Albert believes he has no other job prospects. 
C) Albert believes constructive efforts can overcome the source of his frustration. 
D) Albert has a friend with whom he can discuss his problems.

Question 12

What is another name for ergonomics?

Accepted Answer

A) Engineering psychology 
B) Computer psychology 
C) Computer-human interaction 
D) Mental model

Question 13

Successful customer service representatives must be courteous and good-natured,and enjoy cooperating with people.Which dimension of the "Big Five" is most relevant to these attributes?

Accepted Answer

A) Agreeableness 
B) Conscientiousness 
C) Extraversion 
D) Emotional stability

Question 14

Which of the following is MOST strongly related to employee absence?

Accepted Answer

A) The employee's prior absence history 
B) The organization's absence culture 
C) The work group's absence culture 
D) Job satisfaction

Question 15

Which of the following factors is important in determining whether turnover is good or bad for the organization?

Accepted Answer

A) The quality of the employees who leave 
B) The cost of replacing employees who have left 
C) The resulting experience level of the organization's workforce 
D) All of the above are important.

Question 16

Which of the following is NOT true?

Accepted Answer

A) Cognitive ability predicts performance for most jobs. 
B) Cognitive ability is most strongly related to performance for mentally demanding jobs. 
C) Younger workers are more able,thus age predicts performance. 
D) Matching employee abilities to job KSAO requirements enhances job performance.

Question 17

Successful salespeople enjoy meeting people and socializing with them.Which dimension of the "Big Five" is most relevant to these preferences?

Accepted Answer

A) Agreeableness 
B) Conscientiousness 
C) Extraversion 
D) Openness to experience

Question 18

I am punctual,I assist supervisors with their work,I give advanced notice if unable to come to work,and I make innovative suggestions to improve my department.My supervisor is likely to rate me high on

Accepted Answer

A) CWB. 
B) OCP. 
C) OCB. 
D) KSAO.

Question 19

Stan continually knowingly ignores warning signals on a piece of equipment and removes the material to fix the equipment.Which type of counterproductive behavior is Stan displaying?

Accepted Answer

A) Aggression 
B) Sabotage 
C) Theft 
D) Frustration

Question 20

Turnover rate refers to

Accepted Answer

A) the number of absences that employees demonstrate. 
B) the permissible number of absences set by a company's absence culture. 
C) the number of employees quitting their jobs. 
D) the number of inquiries that salespeople convert to orders.

Exam 10: Productive and Counterproductive Employee Behavior