Question 1

What is the term for the guides that specify the way an organization wants its employees to do their jobs?

Accepted Answer

standard operating procedures

Question 2

Satisfied employees achieve organizational goals with less turnover and absenteeism in a ________ work environment.

Accepted Answer

positive

Question 3

When you allow your employees to have a voice,you ________ to them.

Accepted Answer

listen

Question 4

Match the employee attitude characteristic with its description.
-Exhibited through enjoyment of work,self-motivation and eagerness for learning,and viewing problems as challenges and opportunities

Accepted Answer

A)  friendliness
B)  positivism
C)  teamwork
D)  enthusiasm
E)  responsibilityF) professionalism

Question 5

In which phase of meeting management are the specific objectives or outcomes determined and the agenda set to accomplish them?

Accepted Answer

A)   logistical planning phase
B)   strategic planning phase
C)   conducting the meeting
D)   following up on action items

Question 6

Motivation involves an employee's desire or drive to achieve;some believe that supervisors can motivate employees,but others think that motivation can come only from within the individual employee.

Accepted Answer

A) True 
 B)False

Question 7

Which of these does not represent practical advice gleaned from management research about motivating employees?

Accepted Answer

A)   stop trying to motivate employees
B)   promote model employees
C)   provide growth opportunities
D)   provide support that enhances progress

Question 8

A ________ is an attitude that gets you through your daily activities,but tends to stifle creativity.

Accepted Answer

The answer of A ________ is an attitude that gets...

Question 9

Which of the following does not represent a freedom employees need in order to be creative?

Accepted Answer

A)   freedom to think
B)   freedom to make suggestions
C)   freedom to set one's own work schedule
D)   freedom to make mistakes

Question 10

Match the employee attitude characteristic with its description.
-Demonstrated with a "can do" attitude and getting things accomplished

Accepted Answer

A)  friendliness
B)  positivism
C)  teamwork
D)  enthusiasm
E)  responsibilityF) professionalism

Question 11

Employees who exhibit this attitude characteristic communicate openly and honestly and respect themselves and other people.

Accepted Answer

A)   friendliness
B)   positivism
C)   enthusiasm
D)   professionalism

Question 12

What is the term for a set of expected employee behaviors for fostering a positive,friendly,creative,and professional corporate culture where employees are civil and pleasant to everyone,including customers,vendors,and each other?

Accepted Answer

The answer of What is the term for a set...

Question 13

Effectiveness refers to doing a task the most productive way.Many people think of it in terms of speed and time.

Accepted Answer

A) True 
 B)False

Question 14

Match the employee attitude characteristic with its description.
-High standards of performance and quality along with integrity and pride in the work

Accepted Answer

A)  friendliness
B)  positivism
C)  teamwork
D)  enthusiasm
E)  responsibilityF) professionalism

Question 15

When the environment in which a successful company operates changes over time,the company's values change as well.

Accepted Answer

A) True 
 B)False

Question 16

According to creativity expert Judith Estrin,what are the five core values of people and organizations that must work in balance to support innovation?

Accepted Answer

The answer of According to creativity expert Judith Estrin,what are...

Question 17

Match the employee attitude characteristic with its description.
-Commitment to work and accountability for one's actions

Accepted Answer

A)  friendliness
B)  positivism
C)  teamwork
D)  enthusiasm
E)  responsibilityF) professionalism

Question 18

Which mental lock can paralyze you into not acting on a good idea?

Accepted Answer

A)   looking for the right answer
B)   fearing and avoiding failure
C)   avoiding ambiguity
D)   becoming too specialized

Question 19

Match the employee attitude characteristic with its description.
-Exhibited with a simple smile,an act of kindness,good-natured humor,and social pleasantries

Accepted Answer

A)  friendliness
B)  positivism
C)  teamwork
D)  enthusiasm
E)  responsibilityF) professionalism

Question 20

In planning an event to celebrate team success,it is important to first determine what motivates each individual on the team.

Accepted Answer

A) True 
 B)False

Exam 11: Building a Positive, Creative, and Productive Work Environment

What is the term for the guides that specify the way an organization wants its employees to do their jobs?

Satisfied employees achieve organizational goals with less turnover and absenteeism in a ________ work environment.

When you allow your employees to have a voice,you ________ to them.

Match the employee attitude characteristic with its description. -Exhibited through enjoyment of work,self-motivation and eagerness for learning,and viewing problems as challenges and opportunities

In which phase of meeting management are the specific objectives or outcomes determined and the agenda set to accomplish them?

Motivation involves an employee's desire or drive to achieve;some believe that supervisors can motivate employees,but others think that motivation can come only from within the individual employee.

Which of these does not represent practical advice gleaned from management research about motivating employees?

A ________ is an attitude that gets you through your daily activities,but tends to stifle creativity.

Which of the following does not represent a freedom employees need in order to be creative?

Match the employee attitude characteristic with its description. -Demonstrated with a "can do" attitude and getting things accomplished

Employees who exhibit this attitude characteristic communicate openly and honestly and respect themselves and other people.

What is the term for a set of expected employee behaviors for fostering a positive,friendly,creative,and professional corporate culture where employees are civil and pleasant to everyone,including customers,vendors,and each other?

Effectiveness refers to doing a task the most productive way.Many people think of it in terms of speed and time.

Match the employee attitude characteristic with its description. -High standards of performance and quality along with integrity and pride in the work

When the environment in which a successful company operates changes over time,the company's values change as well.

According to creativity expert Judith Estrin,what are the five core values of people and organizations that must work in balance to support innovation?

Match the employee attitude characteristic with its description. -Commitment to work and accountability for one's actions

Which mental lock can paralyze you into not acting on a good idea?

Match the employee attitude characteristic with its description. -Exhibited with a simple smile,an act of kindness,good-natured humor,and social pleasantries

In planning an event to celebrate team success,it is important to first determine what motivates each individual on the team.