Question 1

__________ typically act as more than mere communication conduits.They also engage in fact-finding,interpreting messages,and persuading disputants to develop agreements.

Accepted Answer

A) Mediators 
B) Consultants 
C) Arbitrators 
D) Conciliators

Question 2

When the group disagrees,it is usually over how the work should get done.The type of conflict experienced by this group is called __________ conflict.

Accepted Answer

A) process 
B) task 
C) traditional 
D) relationship

Question 3

Task conflict relates positively to performance only when:

Accepted Answer

A) team members believe the team is a safe place for taking risks and that members will deliberately undermine or reject those who speak up. 
B) team members encourage functional conflict and discourage personal conflict. 
C) team members encourage functional conflict and discourage dysfunctional conflict. 
D) none of the above.

Question 4

Which of the following is a conflict stimulation technique?

Accepted Answer

A) authoritative command 
B) expansion of resources 
C) compromise 
D) bringing in outsiders

Question 5

A person's aspiration range indicates:

Accepted Answer

A) the amount sellers will reduce their price to and still remain economically happy. 
B) the amount buyers will increase their price to and still remain economically happy. 
C) all of the above. 
D) none of the above.

Question 6

Target and resistance points are part of which bargaining strategy?

Accepted Answer

A) distributive bargaining 
B) integrative bargaining 
C) both distributive bargaining and integrative bargaining 
D) neither distributive bargaining nor integrative bargaining

Question 7

In third-party negotiations,a neutral third party who facilitates a negotiated solution by using reasoning,persuasion,and suggestions is known as a(n):

Accepted Answer

A) conciliator. 
B) consultant. 
C) mediator. 
D) arbitrator.

Question 8

The negotiation stage in which you decide who will engage in negotiations and the time constraints involved is called:

Accepted Answer

A) setting the ground rules. 
B) evaluating the process. 
C) bargaining and problem solving. 
D) clarifying and justifying.

Question 9

Distinguish between the roles of mediator,arbitrator and conciliator.

Accepted Answer

The answer of Distinguish between the roles of mediator,arbitrator and...

Question 10

In which stage are conflict issues defined?

Accepted Answer

A) Stage III 
B) Stage IV 
C) Stage II 
D) Stage I

Question 11

Which of the following is NOT a stage of the conflict process?

Accepted Answer

A) vision 
B) potential opposition 
C) intentions 
D) cognition

Question 12

The second stage of the conflict process deals with:

Accepted Answer

A) group development. 
B) interaction between group members. 
C) conflict avoidance. 
D) cognition and personalisation of conflict.

Question 13

Alpha Construction has a dispute with a home buyer about some of the terms of their building contract.Both Alpha and the home buyer want to avoid the expense of going to court,but they cannot agree on how to settle their disagreement. Alpha wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning,persuasion,suggesting alternatives and the like.This person is a(n):

Accepted Answer

A) conciliator. 
B) mediator. 
C) consultant. 
D) arbitrator.

Question 14

The major advantage of __________ is that it always results in a settlement.

Accepted Answer

A) mediation 
B) conciliation 
C) arbitration 
D) consultancy

Question 15

Alpha Construction has a dispute with a home buyer about some of the terms of their building contract.Both Alpha and the home buyer want to avoid the expense of going to court,but they cannot agree on how to settle their disagreement. The home buyer wants to bring in a third party who will have the authority to dictate an agreement.This person is a(n):

Accepted Answer

A) arbitrator. 
B) consultant. 
C) conciliator. 
D) mediator.

Question 16

High job specialisation causes __________ conflict.

Accepted Answer

A) antecedent 
B) structural 
C) personal-variable 
D) communicative

Question 17

Distinguish between functional conflict and dysfunctional conflict.

Accepted Answer

The answer of Distinguish between functional conflict and dysfunctional conflict....

Question 18

Attempting to find a win-win solution that allows both parties' goals to be completely achieved in seeking a conclusion that incorporates the valid insights of both parties is an example of which conflict handling intention?

Accepted Answer

A) accommodating 
B) collaborating 
C) competing 
D) avoiding

Question 19

__________ intervene(s)between people's perceptions and emotions and their overt behaviour.

Accepted Answer

A) Attributions 
B) Intentions 
C) Cognition 
D) Intuition

Question 20

In third-party negotiations,a third party with the authority to dictate an agreement is known as a(n):

Accepted Answer

A) conciliator. 
B) arbitrator. 
C) mediator. 
D) consultant.

Exam 13: Conflict and Negotiation