In Chapter 6,you Were Introduced to the Purpose and Major

Multiple Choice

In Chapter 6,you were introduced to the purpose and major elements of Jiffy Lube International's employee training program.The focus and results of this training program indicate that competitive advantage in the marketplace can be achieved through​

A) ​hiring the right people.
B) ​inspiring trust among customers.
C) ​providing quick and accurate information.
D) ​paying attention to employees.