Question 1

According to author Brian Tracy's "Law of ________________," the more thoroughly you open your mind to the options available to you,the more freedom you have.

Accepted Answer

The answer of According to author Brian Tracy's "Law of...

Question 2

Despite facing a struggling economy,ABC Company offers its employees yoga and healthy cooking classes at lunch and after work.The company is attempting to

Accepted Answer

A)  ​reduce costs by promoting employee well-being. 
B)  enhance employee spirituality.​ 
C)  create self-directed learners.​ 
D)  make employees work harder by offering additional benefits.​

Question 3

Identify a particular attitude of yours and explain how it was formed and strengthened or changed over time due to each of the five influences mentioned in Chapter 6.

Accepted Answer

The answer of Identify a particular attitude of yours and...

Question 4

Alex admires his manager,Susan,and considers her a role model.Susan often speaks about the importance of communication.At the same time,her busy schedule with external clients makes her very unavailable to Alex and other employees.During the rare chance that they are able to speak with her,she seems hurried and answers other calls and text messages.Alex is most likely to develop an attitude that​

Accepted Answer

A)  ​communicating with employees and communicating with clients are equally important. 
B)  upward communication is valuable to managers.​ 
C)  communicating with clients is less important than communicating with employees.​ 
D)  internal communication is less important than external communication.​

Question 5

Henry wants to help one of his employees develop a more positive attitude about work.He should​

Accepted Answer

A)  ​keep an open mind. 
B)  alter the way the employee thinks.​ 
C)  change the conditions surrounding the events that feed the employee's negative attitude.​ 
D)  provide negative consequences for doing what is asked.​

Question 6

Companies can make full use of the ideas,talents,experiences,and perspectives of their employees by limiting diversity.

Accepted Answer

A) True 
 B)False

Question 7

As CEO of a very successful organization,Joshua tries to show his enthusiasm and support for the work of his executive staff.They then demonstrate a similar degree of enthusiasm and support to middle management.This continues down the chain of authority.We can then say that​

Accepted Answer

A)  ​the socialization process works well. 
B)  ​using role models influences our attitudes. 
C)  ​an organization's success is a reflection of the attitudes of its leaders. 
D)  ​the power of reference groups on perception is very strong.

Question 8

Sam is upset because his manager just announced that the turnaround time for research reports has been shortened from 3 weeks to 2 weeks.Sam can work to change his attitude about this by mentally reframing the situation as a challenge to be more focused and efficient when writing his reports.

Accepted Answer

A) True 
 B)False

Question 9

People are usually fired because the cognitive or emotional components of their attitudes are unacceptable to the organization,not because of their behaviors on the job.

Accepted Answer

A) True 
 B)False

Question 10

Sherry hates to do financial reports.Her boss encourages her when he gives her a financial report assignment and praises her when she gets it done on time and accurately.He is quite stern and scolds her if she complains about doing them.Over time,Sherry begins to feel more positively about doing the reports and actually comes to enjoy them.This is an example of the power of​

Accepted Answer

A)  ​rewards and punishment in forming attitudes. 
B)  the effect of role model identification on attitude formation.​ 
C)  the socialization process at work.​ 
D)  a peer group on the development of attitudes.​

Question 11

Ahmad was recently laid off from his job at Big Bank.When he was employed,he did not enjoy his job;however,now that his job is gone,he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by​

Accepted Answer

A)  ​seeking support and happiness in his relationships. 
B)  doing more things that he enjoys.​ 
C)  discovering positive opportunities resulting from the layoff.​ 
D)  doing all of these things (a-c).​

Question 12

Describe the relationship among a person's values,attitudes,and behaviors.

Accepted Answer

The answer of Describe the relationship among a person's values,attitudes,and...

Question 13

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6,how did you create-or how should you have created-your own happiness?

Accepted Answer

The answer of Identify an instance in your life when...

Question 14

Most differences between happy and unhappy individuals are based on external factors.

Accepted Answer

A) True 
 B)False

Question 15

If employers want to maintain or improve the positive attitudes of their workers,and thereby maintain or improve productivity,they need to address the quality of their employees' __________________.

Accepted Answer

The answer of If employers want to maintain or improve...

Question 16

When Nina tells her manager that she doesn't feel she needs to attend various training sessions at company expense or utilize support services,her manager is likely to be thankful for her willing attitude to minimize company costs.

Accepted Answer

A) True 
 B)False

Question 17

What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess these attitudes?​

Accepted Answer

The answer of What are the seven attitudes of highly...

Question 18

Organizations today work hard to create appropriate ____________________ that attract and maintain highly qualified workers during volatile times.

Accepted Answer

The answer of Organizations today work hard to create appropriate...

Question 19

In Chapter 6,you were introduced to the purpose and major elements of Jiffy Lube International's employee training program.The focus and results of this training program indicate that competitive advantage in the marketplace can be achieved through​

Accepted Answer

A)  ​hiring the right people. 
B)  ​inspiring trust among customers. 
C)  ​providing quick and accurate information. 
D)  ​paying attention to employees.

Question 20

Which type of person is most likely to view problems as temporary setbacks rather than as barriers to success?​

Accepted Answer

A)  ​Pessimists 
B)  Optimists​ 
C)  Introverts​ 
D)  Directives​

Exam 6: Attitudes Can Shape Your Life

According to author Brian Tracy's "Law of ________________," the more thoroughly you open your mind to the options available to you,the more freedom you have.

Despite facing a struggling economy,ABC Company offers its employees yoga and healthy cooking classes at lunch and after work.The company is attempting to

Identify a particular attitude of yours and explain how it was formed and strengthened or changed over time due to each of the five influences mentioned in Chapter 6.

Henry wants to help one of his employees develop a more positive attitude about work.He should​

Companies can make full use of the ideas,talents,experiences,and perspectives of their employees by limiting diversity.

As CEO of a very successful organization,Joshua tries to show his enthusiasm and support for the work of his executive staff.They then demonstrate a similar degree of enthusiasm and support to middle management.This continues down the chain of authority.We can then say that​

Sam is upset because his manager just announced that the turnaround time for research reports has been shortened from 3 weeks to 2 weeks.Sam can work to change his attitude about this by mentally reframing the situation as a challenge to be more focused and efficient when writing his reports.

People are usually fired because the cognitive or emotional components of their attitudes are unacceptable to the organization,not because of their behaviors on the job.

Ahmad was recently laid off from his job at Big Bank.When he was employed,he did not enjoy his job;however,now that his job is gone,he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by​

Describe the relationship among a person's values,attitudes,and behaviors.

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6,how did you create-or how should you have created-your own happiness?

Most differences between happy and unhappy individuals are based on external factors.

If employers want to maintain or improve the positive attitudes of their workers,and thereby maintain or improve productivity,they need to address the quality of their employees' __________________.

When Nina tells her manager that she doesn't feel she needs to attend various training sessions at company expense or utilize support services,her manager is likely to be thankful for her willing attitude to minimize company costs.

What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess these attitudes?​

Organizations today work hard to create appropriate ____________________ that attract and maintain highly qualified workers during volatile times.

In Chapter 6,you were introduced to the purpose and major elements of Jiffy Lube International's employee training program.The focus and results of this training program indicate that competitive advantage in the marketplace can be achieved through​

Which type of person is most likely to view problems as temporary setbacks rather than as barriers to success?​

Henry wants to help one of his employees develop a more positive attitude about work.He should

As CEO of a very successful organization,Joshua tries to show his enthusiasm and support for the work of his executive staff.They then demonstrate a similar degree of enthusiasm and support to middle management.This continues down the chain of authority.We can then say that

Ahmad was recently laid off from his job at Big Bank.When he was employed,he did not enjoy his job;however,now that his job is gone,he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by

What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess these attitudes?

In Chapter 6,you were introduced to the purpose and major elements of Jiffy Lube International's employee training program.The focus and results of this training program indicate that competitive advantage in the marketplace can be achieved through

Which type of person is most likely to view problems as temporary setbacks rather than as barriers to success?