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A Help Desk Technician Receives a Call from a User

Question 75

Multiple Choice

A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?


A) Waiting 12 to 24 hours and then report it to the authorities
B) Reinstalling the e-mail software
C) Rebooting the computer
D) Changing the user's e-mail password

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