Multiple Choice
A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?
A) Waiting 12 to 24 hours to check on the user
B) Reinstalling the OS
C) Rebooting the computer
D) Educating the user
Correct Answer:
Verified
Correct Answer:
Verified
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