The Practice (Scenario) Rana Works for an Ophthalmologist's Office Where She Has Been

Multiple Choice

The Practice (Scenario)
Rana works for an ophthalmologist's office where she has been employed as a technician for approximately one year. Rana has been promoted to the position of clinic coordinator where she is responsible for ensuring operational efficiency and effectiveness by managing and training other technicians, overseeing the doctor's schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-The two doctors at the practice have very different work habits. Each has his own team of technicians who are used to the doctors' preferences and are comfortable with their routines; they basically do the same thing every day. When Rana suggested that they train all of the technicians to work with both doctors, this led to significant resistance from all of the parties involved. The technicians were concerned that they would no longer be able to perform their usual daily tasks. Their resistance came from _ _________.

A) the technicians' belief that ambiguity would increase
B) the technicians' concern over personal loss
C) the technicians' fear that they would be forced out of their habits
D) the technicians' belief that Kelly's changes would harm the organization