"We Have Rapidly Grown into a Top-Tier Provider of Environmental

Multiple Choice

"We have rapidly grown into a top-tier provider of environmental services worldwide, and our clients expect us to employ top-tier talent and use top-tier technology tools," said Leo Dischinger, Chief Technology Officer. "Therefore, over the next two years, our company is going to invest in top-tier technology tools. But we first have to understand what we currently use in our worldwide offices-that is, determine which technologies the company most depends upon." The first step that Leo is describing is

A) a benchmarking study.
B) a gap analysis.
C) a SWOT analysis.
D) a technology audit.
E) an environmental scanning effort.