Multiple Choice
In an attempt to improve customer service, Hi-Tech Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, VG Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of VG Games into Hi-Tech Toys. Which of the following is being implemented by Hi-Tech Toys?
A) environmental dynamism
B) strategic maneuvering
C) cooperative action
D) benchmarking
E) forecasting
Correct Answer:
Verified
Correct Answer:
Verified
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