Delilah Watson, Chief Operating Officer of Glenmore Products, Told Her

Multiple Choice

Delilah Watson, Chief Operating Officer of Glenmore Products, told her human resources manager, "Obviously, the individual managers in our organization have different skills. But, following our implementation of a(n) ________ approach, our management has been much more successful, consistent, and efficient in decision making-including for issues that are nonroutine and unpredictable. Much of the variability has been successfully eliminated."

A) bureaucratic
B) administrative
C) human relations
D) quantitative management
E) flexible