Multiple Choice
Quality is the excellence of one's product, and this includes all of the following EXCEPT
A) lack of defects in the goods of a company.
B) reliability of the services.
C) short-term dependability of the company.
D) attractiveness of a product.
E) zero-defects standards.
Correct Answer:

Verified
Correct Answer:
Verified
Q113: Service refers to the<br>A) speed and dependability
Q114: Which of the following statements about the
Q115: Lower-level managers who possess technical skills tend
Q116: Sonya manages a specialized environmental consulting practice,
Q117: "I must attend the fundraiser," said Phyllis
Q119: "As CEO, I must mobilize, inspire, and
Q120: Technology both complicates things and creates new
Q121: To become an effective manager, one should
Q122: At which level of management will one
Q123: _ managers are typically concerned with the