Sonya Manages a Specialized Environmental Consulting Practice, GreenSolutions, Within a Large

Multiple Choice

Sonya manages a specialized environmental consulting practice, GreenSolutions, within a large multinational corporation. Client feedback obtained in the past 12 months indicates that GreenSolutions' business is on the decline. Sonya decides to implement various changes within her practice to improve GreenSolutions' service quality. One of the key elements of these changes will be to refocus her staff on

A) making it easy and enjoyable for clients to experience a service.
B) occasionally meeting the needs of clients.
C) establishing short-term relationships.
D) giving clients what they want when GreenSolutions wants.
E) measuring product performance.