Question 1

Internships offer many benefits. Which of the following is NOT typically one of them?

Accepted Answer

A)  recommendations from professionals in your field 
B)  a welcome source of income for struggling students 
C)  professional job experience 
D)  an opportunity to see which aspects of your field you prefer

Question 2

When employers were recently asked about skills they were looking for in new employees,

Accepted Answer

A)  written and verbal communication skills were both near the top of the list. 
B)  verbal communication skills ranked much higher than written communication skills. 
C)  communication skills of all types ranked lower than information processing skills. 
D)  written communication skills were not listed because most written tasks have become automated.

Question 3

Which item below is NOT a guideline for answering behavioral-based interview questions?

Accepted Answer

A)  Be concise: get to the point of your story quickly so you can explain what it means. 
B)  Select examples that highlight important information about you-for example, your ability to solve problems in the workplace. 
C)  Explain the moral or lesson learned from your experience-for example, "By finding that information for the company, I learned how important thorough research can be." 
D)  Make yourself the hero of the story-for example, "If I had not stepped in, the company would have lost customers and possibly gone bankrupt."

Question 4

Which item below is NOT one of the recommendations for how to write a cover letter?

Accepted Answer

A)  Achieve the reader's attention, interest, desire, and action. 
B)  Repeat the information you have listed in the résumé. 
C)  State basic facts-for example, the position you seek, how you heard about it, and your general qualifications. 
D)  Describe your major experiences and strengths as they relate to the job.

Question 5

A person's first opportunity to show employers their communication skills will usually be done

Accepted Answer

A)  face-to-face. 
B)  in writing. 
C)  over the telephone. 
D)  in a presentation.

Question 6

The purpose of the cover letter is to show the relationship between your experiences and the requirements of the job.

Accepted Answer

A) True 
 B)False

Question 7

Just like a public speech, the cover letter serves a number of functions: gaining the reader's attention, arousing his or her interest, demonstrating desire for the position, and suggesting the next steps or action you would like to see.

Accepted Answer

A) True 
 B)False

Question 8

Ian creates a résumé that is structured around all of the duties he has performed in the past. Ian's résumé organization is

Accepted Answer

A)  chronological. 
B)  functional. 
C)  narrational. 
D)  spatial.

Question 9

Which item below would NOT be good advice for you as you prepare a résumé?

Accepted Answer

A)  Keep in mind the prominent functions of the job for which you are applying. 
B)  Quantify information-for example, by saying "supervised nine employees on the night shift." 
C)  List every job you have had so employers do not see suspicious gaps. 
D)  Keep your résumé to one page unless you have more than seven years of experience.

Question 10

Harvey just completed a job interview that he feels went very well. Which of the following actions should he avoid taking?

Accepted Answer

A)  sending the interviewer a thank-you card in the mail 
B)  asking to add the interviewer to his professional network 
C)  posting on social media that he has the job 
D)  jotting down a few notes about the interview

Question 11

Approximately how many people in the United States have earned a bachelor's degree?

Accepted Answer

A)  Almost all 
B)  A little more than 30% 
C)  More than half 
D)  Less than 1%

Question 12

Experience and accomplishments should be mentioned in the section of a cover letter intended to achieve the reader's

Accepted Answer

A)  interest. 
B)  attention. 
C)  desire. 
D)  action.

Question 13

When looking for job candidates, employers express the most interest in those with strong

Accepted Answer

A)  information-processing skills. 
B)  decision-making skills. 
C)  teamwork skills. 
D)  verbal communication skills.

Question 14

Basic information that should be included on the résumé includes your contact information, education, marital status, and parental status.

Accepted Answer

A) True 
 B)False

Question 15

Good tips for job seekers include all of the following EXCEPT

Accepted Answer

A)  improving the quality of your résumé by consulting websites like those from Boston College and Purdue University. 
B)  finding an online résumé that is close enough to yours to use in job applications. 
C)  visiting your school's career center. 
D)  asking friends and colleagues to review your résumé.

Question 16

People in hiring positions prefer hiring people with communication skills training.

Accepted Answer

A) True 
 B)False

Question 17

During a job interview,

Accepted Answer

A)  thanking the interviewer is seen as "kissing up." 
B)  it is important to remain expressionless. 
C)  bodily movements should be avoided. 
D)  it is important to make eye contact with the interviewer.

Question 18

Which of the following is BAD advice for preparing your résumé?

Accepted Answer

A)  Include the previous jobs that are most closely related to the one for which you are applying. 
B)  Use key words from the job description in case the employer is using electronic databases to sort applications. 
C)  Carefully proof for errors because sloppiness can be grounds for elimination. 
D)  If necessary, exaggerate your position descriptions to make them align more closely with skills needed for the new position.

Exam 15: Using Communication Skills As You Enter the Workplace

Internships offer many benefits. Which of the following is NOT typically one of them?

When employers were recently asked about skills they were looking for in new employees,

Which item below is NOT a guideline for answering behavioral-based interview questions?

Which item below is NOT one of the recommendations for how to write a cover letter?

A person's first opportunity to show employers their communication skills will usually be done

The purpose of the cover letter is to show the relationship between your experiences and the requirements of the job.

Just like a public speech, the cover letter serves a number of functions: gaining the reader's attention, arousing his or her interest, demonstrating desire for the position, and suggesting the next steps or action you would like to see.

Ian creates a résumé that is structured around all of the duties he has performed in the past. Ian's résumé organization is

Which item below would NOT be good advice for you as you prepare a résumé?

Harvey just completed a job interview that he feels went very well. Which of the following actions should he avoid taking?

Approximately how many people in the United States have earned a bachelor's degree?

Experience and accomplishments should be mentioned in the section of a cover letter intended to achieve the reader's

When looking for job candidates, employers express the most interest in those with strong

Basic information that should be included on the résumé includes your contact information, education, marital status, and parental status.

Good tips for job seekers include all of the following EXCEPT

People in hiring positions prefer hiring people with communication skills training.

During a job interview,

Which of the following is BAD advice for preparing your résumé?