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    Business
  3. Study Set
    Market Based Management
  4. Exam
    Exam 1: Customer Focus, customer Performance, and Profit Impact
  5. Question
    In General,it Costs ________ Times More to Replace a Customer
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In General,it Costs ________ Times More to Replace a Customer

Question 59

Question 59

Multiple Choice

In general,it costs ________ times more to replace a customer than it costs to keep a customer.


A) two
B) three
C) four
D) five
E) six

Correct Answer:

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