Multiple Choice
What compiles customer information from a variety of sources and segments the information for different marketing campaigns?
A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator
Correct Answer:

Verified
Correct Answer:
Verified
Q4: Supplier relationship management discovers optimal sales channels
Q5: Customer service and support (CSS) is a
Q6: What allows customers to use the web
Q7: What is interactive voice response (IVR)?<br>A) Automatically
Q8: What is increasing the value of the
Q10: Interactive voice response routes inbound calls to
Q11: Customer data management is a means of
Q12: Which of the following is not considered
Q13: Partner relationship management provides web-based self-service tools
Q14: What gathers product details and issue resolution