Multiple Choice
Which of the following is not considered a feature in a contact center?
A) Automatic call distribution
B) Interactive voice response
C) Predictive dialing
D) Automatic predictive dialing
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q7: What is interactive voice response (IVR)?<br>A) Automatically
Q8: What is increasing the value of the
Q9: What compiles customer information from a variety
Q10: Interactive voice response routes inbound calls to
Q11: Customer data management is a means of
Q13: Partner relationship management provides web-based self-service tools
Q14: What gathers product details and issue resolution
Q15: What is web-based self-service?<br>A) A place where
Q16: What is an organization performing when it
Q17: Which of the following provides customer service