What Is Web-Based Self-Service

Multiple Choice

What is web-based self-service?

A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products