What Is Social Media Analytics

Multiple Choice

What is social media analytics?

A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
C) The analysis of unstructured data to find trends and patterns in words and sentences
D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation