Multiple Choice
What is the difference between customer-facing processes and business-facing processes?
A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.
Correct Answer:
Verified
Correct Answer:
Verified
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