The Appropriate Procedure to Follow with a Cancellation Is to ____

Multiple Choice

The appropriate procedure to follow with a cancellation is to ____.

A) erase the patient's name from the appointment book and tell the patient to call later to reschedule
B) draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time
C) reschedule the appointment but leave the original appointment in the appointment book
D) tell the patient she must come to the office to cancel the appointment in person
E) enter the rescheduled time in the appointment book and make a note to cancel the original appointment