Chris Answers the Telephone, and the Caller, a Patient Named

Multiple Choice

Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?

A) Interrupt the patient and route the call to the physician
B) Wait until the patient pauses, then tell him you will route the call to the physician
C) Document the patient's description and relay the information to the physician
D) Record the conversation and play it back for the physician later
E) Listen to Mr. Patterson and thank him for calling; no documentation is necessary