When a Patient Calls the Office for the Result of a Laboratory

Multiple Choice

When a patient calls the office for the result of a laboratory test that happens to be normal, you should ____.

A) never give the results to the patient
B) give the patient the results if the physician has authorized that normal results may be given out
C) take the message and give it to the physician, who will return the patient's call
D) mail the results to the patient
E) tell the patient to make an appointment to come in and review the results with the physician