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If You Do Not Recognize the Name of the Patient

Question 15

Multiple Choice

If you do not recognize the name of the patient calling, the most appropriate response is


A) "Could you please tell me your name?"
B) "Has it been some time since you've seen the doctor?"
C) "Have you been to this practice before?"
D) "I don't recognize your voice. Who are you?"
E) "Are you one of our patients?"

Correct Answer:

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