If You Cannot Give Your Undivided Attention to a Caller

Multiple Choice

If you cannot give your undivided attention to a caller because of an emergency in the office, ____.

A) ask someone else in the office to take the call
B) explain the emergency situation to the caller
C) explain that you are handling an urgent matter and offer to call back
D) tell the caller you cannot talk and hang up
E) tell the caller to call back tomorrow when you are not so busy