When Dealing with a Telephone Triage Problem, Remember ____

Multiple Choice

When dealing with a telephone triage problem, remember ____.

A) that you have permission to prescribe a medication
B) to tell the caller it is his responsibility to get better
C) to avoid wasting time by having the caller repeat any instructions you give
D) to advise the caller that recommendations are based on the symptoms and are not a diagnosis
E) that almost any problem can be diagnosed over the telephone by an experienced medical assistant