Question 1

An example of an immunocompromised patient is ____.

Accepted Answer

A)  a patient with arthritis 
B)  a patient with diabetes 
C)  a patient receiving chemotherapy 
D)  an elderly patient 
E)  a pediatric patient

Question 2

Which patients are especially sensitive to cooler temperatures?

Accepted Answer

A)  Elderly patients 
B)  Young adults 
C)  Adolescents 
D)  Women 
E)  Men

Question 3

In addition to body fluids and human tissue, ________ waste includes any potentially hazardous waste generated in the treatment of patients, such as needles.

Accepted Answer

The answer of In addition to body fluids and human...

Question 4

Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but she is not sure what to do about it. Which of the following tips could you give to Sheila?

Accepted Answer

A)  "Don't tell the physician; if they find out you have CTS, you may lose your position." 
B)  "Exercise your hands by striking the keys on the keyboard with force." 
C)  "Wear a splint on the hand and forearm." 
D)  "Try to get all of your computer work done at once, so that you can then rest your wrists." 
E)  "Position the keyboard slightly lower than your elbows."

Question 5

Immunocompromised patients

Accepted Answer

A)  are especially sensitive to medications. 
B)  do not have the normal ability to fight off disease. 
C)  are limited in their ability to function physiologically. 
D)  tend to shy away from social interactions. 
E)  are more likely to trip and fall than other patients.

Question 6

Which of the following is an example of reading materials that should not be placed in the reception area?

Accepted Answer

A)  General sports magazines 
B)  Medical brochures or pamphlets 
C)  Technical medical journals 
D)  Office information packets 
E)  Nature magazines

Question 7

The best way to determine the number of parking spaces a medical office needs is to ____.

Accepted Answer

A)  ask patients if they found a place to park 
B)  calculate the average time a patient spends in the office and the number of appointments scheduled during that time 
C)  measure the dimensions of the parking lot and divide by the number of patients seen per day to determine how many spaces are available 
D)  send out a survey form to all patients, families, and office staff for suggestions for parking improvement 
E)  ask other medical offices in the same area how many parking spaces they need

Question 8

Children's folk music should be piped into a(n) ____ practice.

Accepted Answer

A)  obstetrics 
B)  geriatric 
C)  gynecology 
D)  pediatric 
E)  psychiatric

Question 9

The Older Americans Act protects the elderly population against abuse, neglect, and ____.

Accepted Answer

A)  exploitation 
B)  malnutrition 
C)  lack of employment 
D)  accommodating items emphasizing their age 
E)  severe medical conditions

Question 10

When arranging a reception area, which type of chairs would best accommodate elderly patients?

Accepted Answer

A)  Chairs without arms 
B)  Soft sofas and chairs 
C)  Chairs on castors that roll easily 
D)  A few straight-backed chairs 
E)  Low chairs and sofas

Question 11

Which of the following is not an activity involved with closing the office at the end of the day?

Accepted Answer

A)  Check the fax machine 
B)  Put laboratory specimens in pick-up receptacle 
C)  Forward calls to voicemail or the answering machine 
D)  Secure all medical records 
E)  Arm the security system

Question 12

When selecting specialty items in a medical office, consider ____.

Accepted Answer

A)  low tables with sharp corners 
B)  clocks 
C)  live plants 
D)  glass vases 
E)  scented candles

Question 13

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

Accepted Answer

A)  Turn on the fax machine 
B)  Turn on the coffee maker 
C)  Pull charts 
D)  Check the refrigerator temperature 
E)  Retrieve voicemail or answering service messages

Exam 7: Safety and Patient Reception