As Part of an Effort to Evaluate Work Activities and Paperwork

Multiple Choice

As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which?

A) value-added analysis
B) benchmarking
C) getting closer to the customer
D) supply chain management
E) follow-up