Question 1

Sometimes neglect can be even more costly than exit because it is not as readily noticed.

Accepted Answer

A) True 
 B)False  True

Question 2

_______ exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Accepted Answer

A)  Normative commitment
B)  Embeddedness
C)  Social influence
D)  Continuance commitment
E)  Affective commitment A

Question 3

Voice is defined as a passive,constructive response that maintains public support for the situation while the individual privately hopes for improvement.

Accepted Answer

A) True 
 B)False  False

Question 4

Amber's reaction can be described as which of these?

Accepted Answer

A)  voice
B)  neglect
C)  loyalty
D)  exit
E)  noise

Question 5

The factors that increase normative commitment include:

Accepted Answer

A)  number of competitors in an industry
B)  availability of employment opportunities
C)  a sense that the organization has invested in the employee
D)  links to the local community
E)  the value of the benefits at the other organization

Question 6

The most immediate cause of all forms of employee withdrawal behaviour is:

Accepted Answer

A)  the lack of access to organizational resources
B)  Cumbersome government regulations
C)  the overall level of commitment felt by an individual
D)  the overall level of support felt from upper management
E)  the desire to continue one's formal education

Question 7

The components of embeddedness include all of the following,except?

Accepted Answer

A)  A person's links to the organization.
B)  His or her sense of fit with that organization or community.
C)  What he or she would have to sacrifice for a job change.
D)  A person's links to the community.
E)  The value of the incentives at other organizations.

Question 8

Withdrawal comes in two forms:

Accepted Answer

A)  psychological and social
B)  psychological and physical
C)  psychological and mental
D)  psychological and accidental
E)  psychological and spiritual

Question 9

An active,destructive response by which an individual either ends or restricts organizational membership is referred to as:

Accepted Answer

A)  voice.
B)  exit.
C)  loyalty.
D)  neglect.
E)  ignorance.

Question 10

When various withdrawal behaviours positively correlate with one another and the withdrawal behaviours tend to have a causal sequence,that description summarizes the _______ model of withdrawal.

Accepted Answer

A)  independent forms
B)  compensatory forms
C)  progression
D)  attitudinal
E)  embeddedness

Question 11

Hubert Hall has been a loyal employee for the past 25 years at XYZ International yet has not been enjoying his job as much in the past two years.Hubert feels obligated to stay with XYZ until he retires in five years because the company has invested a lot of time and money in him.This is an example of:

Accepted Answer

A)  continuance commitment
B)  affective commitment
C)  embeddedness
D)  normative commitment
E)  social influence

Question 12

The decline in interest and effort that Fred is experiencing in his job is referred to as:

Accepted Answer

A)  voice
B)  loyalty
C)  neglect
D)  exit
E)  noise

Question 13

Research suggests that employees tend to view their employment relationships in quasi-contractual terms.Identify and describe the three categories of contracts that are perceived by employees.

Accepted Answer

The answer of Research suggests that employees tend to view...

Question 14

All the following are ways for organizations to foster a sense of commitment among employees,except?

Accepted Answer

A)  Increase the bonds that link employees together.
B)  Keep salaries competitive even if employees get stuck in neutral when climbing the career ladder.
C)  Create a salary and benefits package that creates a financial need to stay.
D)  Provide various training and development opportunities for employees.
E)  Stop the progression of withdrawal symptoms in its early stages by trying to root out the source of the reduced commitment.

Question 15

Continuance commitment is defined as a desire to remain a member of an organization due to a feeling of obligation.

Accepted Answer

A) True 
 B)False

Question 16

Which of these is not a form of psychological withdrawal?

Accepted Answer

A)  Daydreaming
B)  Moonlighting
C)  Tardiness
D)  Socializing
E)  Cyberloafing

Question 17

Employees that respond to negative events with _____,have lost interest in their jobs and exert less effort.

Accepted Answer

A)  loyalty
B)  exit
C)  influence
D)  voice
E)  neglect

Question 18

Perceived organizational support has been shown to be important to employees.For each of the categories of organizational commitment,describe what an organization can do to demonstrate that form of commitment to increase employees' perceived organizational support.

Accepted Answer

The answer of Perceived organizational support has been shown to...

Question 19

Employees with fewer or weaker bonds to others in the workplace are likely to feel less emotional attachment to work colleagues making it easier to decide to leave an organization.This is the _______ model.

Accepted Answer

A)  social influence
B)  social impact
C)  erosion
D)  decay
E)  avoidance

Question 20

The progression model of withdrawal argues that the various withdrawal behaviours are correlated with one another,occur for different reasons,and fulfill different needs on the part of employees.

Accepted Answer