Question 1

A group of nurses are meeting to decide how to staff the upcoming holidays.Each of the four members freely expresses thoughts about fair staffing but is willing to listen to other thoughts and reconsider their first recommendations.The nurses are avoiding conflict and supporting professional communication through implementation of what communication technique?

Accepted Answer

A)  Empathy 
B)  Positiveness 
C)  Supportiveness 
D)  Accommodation

Question 2

A nurse is preparing an exercise program as part of a health promotion program for older adults with osteoporosis.Which question would retrieve the most valuable information about health practices?

Accepted Answer

A)  "Do you exercise?" 
B)  "Do you like to exercise?" 
C)  "When do you exercise?" 
D)  "What exercise practices do you participate in?"

Question 3

A nurse is listening to a patient's apical heart rate.The patient asks,"Is everything okay?" The nurse says nothing and shrugs her shoulders.The nurse is demonstrating what form of negative communication?

Accepted Answer

A)  Ad Hominem Abusive 
B)  Filtration 
C)  Blocking 
D)  False assurance

Question 4

A nurse is asked to "float" to another area where the patients require total care.The nurse smiles,picks up her stethoscope,and says,"I'll come back and eat lunch with everyone here." When she enters the elevator she hits the wall and mutters,"Always me.Don't I have any rights"? The nurse is demonstrating which communication style?

Accepted Answer

A)  Assertive 
B)  Aggressive 
C)  Passive 
D)  Passive-aggressive

Exam 19: Effective Communication and Conflict Resolution

A nurse is preparing an exercise program as part of a health promotion program for older adults with osteoporosis.Which question would retrieve the most valuable information about health practices?

A nurse is listening to a patient's apical heart rate.The patient asks,"Is everything okay?" The nurse says nothing and shrugs her shoulders.The nurse is demonstrating what form of negative communication?