Multiple Choice
Which of the following measures would be least likely to be included in a balanced scorecard's customer perspective?
A) revenue growth by product line
B) Total operating income by product line
C) Customer satisfaction rating
D) Percent of repeat sales
Correct Answer:

Verified
Correct Answer:
Verified
Q67: Steps in the innovation cycle of the
Q68: The balanced scorecard links short-term and long-term
Q69: Which of the following best describes the
Q70: One of the strengths of the
Q71: Lack of senior management support is one
Q73: Part of strategic decision making is periodically
Q74: Steps in the operations cycle of the
Q75: The balanced scorecard may be inappropriate for:<br>A)
Q76: The perspectives in a typical balanced scorecard
Q77: Weaknesses of the balanced scorecard include all