Question 1

Which of the following is not an example of human capital?

Accepted Answer

A)   corporate culture
B)   education
C)   tacit knowledge
D)   work-related competence A

Question 2

Describe the core values of Total Quality Management (TQM).

Accepted Answer

Total Quality Management (TQM) is a companywide effort to continuously improve the ways people, machines, and systems accomplish work. Core values of TQM include the following:
•Methods and processes are designed to meet the needs of internal and external customers.
•Every employee in the company receives training in quality.
•Quality is built into a product or service so that errors are prevented from occurring rather than being detected and corrected.
•The company promotes cooperation with vendors, suppliers, and customers to improve quality and hold down costs.
•Managers measure progress with feedback based on data.

Question 3

Social networking facilitates decentralized decision making.

Accepted Answer

A) True 
 B)False  True

Question 4

Despite its potential benefits, there are a number of challenges associated with social media for training and development.

Accepted Answer

A) True 
 B)False

Question 5

The ISD model includes five steps: analysis, design, delivery, implementation, and evaluation.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is not true of knowledge workers?

Accepted Answer

A)   They generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific
B)   They are common in organizations that value intangible assets
C)   They typically do not perform manual labor
D)   They share knowledge and collaborate with others

Question 7

Which of the following is true of tacit knowledge?

Accepted Answer

A)   It is easily codified and transferred from person-to-person.
B)   Formulas and definitions are examples of tacit knowledge.
C)   It is best acquired through formal training and development.
D)   It is best acquired through informal learning.

Question 8

Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences.

Accepted Answer

A) True 
 B)False

Question 9

Name and describe the four types of capital described in the text and identify which are most directly influenced by training and development?

Accepted Answer

The answer of Name and describe the four types of...

Question 10

According to the ATD competency model, a business partner ________.

Accepted Answer

A)   determines how workplace learning can be best used to help meet the company's business strategy
B)   plans and monitors the delivery of learning and performance solutions to support the business
C)   designs, delivers, and evaluates learning and performance solutions
D)   uses business industry knowledge to create training that improves performance

Question 11

________ refers to training, formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions.

Accepted Answer

A)   Knowledge management
B)   Formal training
C)   Development
D)   Succession planning

Question 12

On average, more training occurs in a formal classroom environment today compared to online learning.

Accepted Answer

A) True 
 B)False

Question 13

Name and describe the different ways that learning occurs in a company.

Accepted Answer

The answer of Name and describe the different ways that...

Question 14

________ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Accepted Answer

A)   Six Sigma
B)   Lean manufacturing
C)   Instructional Systems Design
D)   TQM

Question 15

The use of technology-based learning delivery remained stable from 2011 to 2016.

Accepted Answer

A) True 
 B)False

Question 16

Informal learning cannot be used to develop explicit knowledge.

Accepted Answer

A) True 
 B)False

Question 17

Tacit knowledge tends to be the primary focus of formal training and employee development.

Accepted Answer

A) True 
 B)False

Question 18

According to the ATD competency model, foundational competencies are used to a different extent in each role or specialization.

Accepted Answer

A) True 
 B)False

Question 19

The ADDIE model is most closely associated with:

Accepted Answer

A)   creating a learning organization
B)   formal training and development
C)   Informal learning
D)   knowledge management

Question 20

When training is provided by consulting firms, it is said to be outsourced.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Employee Training and Development

Which of the following is not an example of human capital?

Describe the core values of Total Quality Management (TQM).

Social networking facilitates decentralized decision making.

Despite its potential benefits, there are a number of challenges associated with social media for training and development.

The ISD model includes five steps: analysis, design, delivery, implementation, and evaluation.

Which of the following statements is not true of knowledge workers?

Which of the following is true of tacit knowledge?

Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences.

Name and describe the four types of capital described in the text and identify which are most directly influenced by training and development?

According to the ATD competency model, a business partner ________.

________ refers to training, formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions.

On average, more training occurs in a formal classroom environment today compared to online learning.

Name and describe the different ways that learning occurs in a company.

________ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

The use of technology-based learning delivery remained stable from 2011 to 2016.

Informal learning cannot be used to develop explicit knowledge.

Tacit knowledge tends to be the primary focus of formal training and employee development.

According to the ATD competency model, foundational competencies are used to a different extent in each role or specialization.

The ADDIE model is most closely associated with:

When training is provided by consulting firms, it is said to be outsourced.