Question 1

Conflict is said to be ______ when members form their own subgroups within the team

Accepted Answer

A)  dysfunctional
B)  functional
C)  managed
D)  controlled A

Question 2

Which of the following is characteristic of a virtual team?

Accepted Answer

A)  People operate across time,space and organizational boundaries.
B)  They use computer mediated communications.
C)  People can also meet face to face.
D)  all of these D

Question 3

According to West (2008)a research team is known as what type of team?

Accepted Answer

A)  advice and involvement team
B)  action and negotiation team
C)  project and development team
D)  production and service team C

Question 4

Which one of the following are part of Tuckman and Jensen's (1977)stages of group development?

Accepted Answer

A)  forming,storming,motivating
B)  forming,norming,conforming
C)  forming,norming,performing
D)  none of these

Question 5

In your textbook,a team without barriers to entry or exit is known as what?

Accepted Answer

A)  closed group
B)  informal group
C)  formal group
D)  open group

Question 6

A ______ refers to a group that has specifically been selected and recognized within the organization

Accepted Answer

A)  informal group
B)  in-group
C)  formal group
D)  out-group

Question 7

Which of the following is NOT one of Belbin's team roles?

Accepted Answer

A)  the surveyor
B)  the implementer
C)  the specialist
D)  the plant

Question 8

What is a common outcome of social facilitation upon people performing simple tasks?

Accepted Answer

A)  On simple tasks,people will lower their level of performance in the presence of others.
B)  On simple tasks,people will increase their level of performance in the presence of others.
C)  People can only ever perform simple tasks in the presence of others.
D)  People can only perform complex tasks in the presence of others.

Question 9

The phenomenon whereby members of a group overlook or disregard problems so as to maintain group cohesion and harmony is termed ______?

Accepted Answer

A)  group cohesion
B)  harmony
C)  groupthink
D)  social loafing

Question 10

According to West (2008)a management decision making committee is known as what type of team?

Accepted Answer

A)  advice and involvement team
B)  action and negotiation team
C)  project and development team
D)  production and service team

Question 11

According to West (2008)a military combat unit or an emergency surgical team is known as what type of team?

Accepted Answer

A)  advice and involvement team
B)  action and negotiation team
C)  project and development team
D)  production and service team

Question 12

The ______ style for managing conflict ensures there is a high concern for the self and others,and a win/win outcome is sought.

Accepted Answer

A)  forcing
B)  compromise
C)  collaborative problem solving
D)  accommodating

Question 13

According to Peter Frost (2003),the people who take on the emotional pain of others,and act like emotional sponges for the benefit of the whole organization,are known as ______.

Accepted Answer

A)  emotional sponges
B)  emotional handlers
C)  toxic sponges
D)  toxic handlers

Question 14

Which one of the following is NOT part of Peter Frost's toxic emotions?

Accepted Answer

A)  insensitivity
B)  ingratitude
C)  inevitability
D)  infidelity

Question 15

Teams and groups differ in a subtle way.The difference is that ______.

Accepted Answer

A)  a team is made up of two or more people
B)  members of a team are trying to achieve similar goals
C)  members of a team are bound together through a psychological contract
D)  there is no difference between a team and a group

Question 16

If a team is able to understand what is being done,who is doing it,and what peoples' roles and responsibilities are,then they are said to have reached the ______ stage of team development

Accepted Answer

A)  performing
B)  storming
C)  norming
D)  adjourning

Question 17

Which of the following is NOT a characteristic of closed groups?

Accepted Answer

A)  Entry to the team is restricted.
B)  They are barriers to exit.
C)  There are limitations to maintaining membership.
D)  none of these

Question 18

Which of the following researchers coined the term 'groupthink'?

Accepted Answer

A)  Solomon Asch
B)  Irving Janis
C)  Karl Weick
D)  Sigmund Freud

Question 19

Which one of the following statements is NOT true about conflict?

Accepted Answer

A)  Conflict might occur when people have different interests.
B)  Conflict might occur when people have the same interests.
C)  Conflict might occur when access to resources is limited.
D)  None of these,they are all true.

Question 20

Which of the following conducted simple but remarkable research on conformity in the 1950s?

Accepted Answer

A)  Max Weber
B)  Solomon Asch
C)  Carl Rogers
D)  Henry Mintzberg

Exam 3: Managing Teams and Groups